Audi Q4 overdue software update - Audi Netherlands and Audi AG

To: Audi Nederland and Audi AG
From: Audi Q4 drivers awaiting their long overdue software update
Date: October 2022

Dear sir, madam,

Through this petition we would like to inform you that we, Audi Q4 drivers of the first hour, are pretty upset with the pace in which the new software is released. This update was already promised Q4, 2021 and was delayed several times, and is now supposed to become available Q4, 2022, although no communications to customers (and we are also under the impression little is communicated to dealers) up to date.

Although a new software version is already available, it is not fit for purpose for our “old” hardware. Through this writing, we demand that either:
1. The new software is made available in 2022 still; or

2. Audi Nederland and/or Audi AG take responsibility and upgrade our hardware free of charge so the software available can be installed in our vehicles.

In addition, we demand that the “Audi Connect” subscription fee is extended and the 3 year period that was paid for in the price of the option at purchase starts when the software update is installed in our vehicles, as the “connect” possibilities are currently extremely limited.

 

We eagerly anticipate your response

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Door te ondertekenen, machtig ik Daniel Mulder om de informatie die ik op dit formulier verstrek, over te dragen aan degenen die macht hebben over deze kwestie.


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